Head shot of Beth Rugg

Beth Rugg

Assistant Director, Technology and Instructional Support Services

Phone:(607) 274-7349
Office:106 Job Hall
Ithaca, NY 14850

I am the Assistant Director of Technology and Instructional Support Services for ITS. My team is responsible for many (but not all) of our front facing services of ITS like the Helpdesk, training and documentation, Digital Media Services, Sakai, student employment and lab services, technology renewal and technology acquisition programs and instructional support. I also facilitate the staff and faculty liaison groups that provide vital input and collaboration to ITS.

I have the privilege of working with a highly dedicated, professional, smart, energetic group of people committed to providing excellent customer service to you every day; they are the User Support Services team! We thrive on sharing our expertise with you whether it be teaching, designing or troubleshooting.

Technology can be amazing, enlightening, fun, challenging and frustrating. We know that you depend on technology every day to do your jobs and it's my job to ensure that our services and support models meet your needs. My door is always open - stop by if I can help in anyway.