Park 150

Ray Fitzgerald

Desktop Service Technician, Technology and Instructional Support Services

Phone:(607) 274-3994
E-mail:rfitzgerald@ithaca.edu
Office:102 Muller Center
Ithaca, NY 14850

 

I am the coordinator of the Student Computer Repair Center located in Friends Hall, room 110.

My day to day responsibilities includes:

- Supervising a team student technicians

- Providing updated technical training as needed 

- Customer Service

- Developing and implementing operational policies and procedures.

- Providing warranty and AppleCare support on Apple products to students, faculty and staff as a Apple Authorized Service Provider 

- Providing out of warranty repairs and upgrades for all other computer manufacturers to students, faculty and staff.

- Asset management 

- Purchasing and inventory of stock repair parts. 

- Facilitating the distribution of assets for Roy H. Park School of Communications and the School of Business Loaner programs