Park 150

Ray Fitzgerald

Desktop Service Technician, Technology and Instructional Support Services

Phone:(607) 274-3994
E-mail:rfitzgerald@ithaca.edu
Office:102 Muller Center
Ithaca, NY 14850

I am the coordinator of the fix IT shop - An on campus Computer Repair Center located in Friends Hall, room 110.

My day to day responsibilities includes:

- Supervising a team of six computer technicians.

- Developing and implementing technical training, operational policies and best business practices to meet the needs of the campus community.

- Providing excellent customer service.

- Providing on campus AppleCare warranty support  - the fix IT shop is an Apple Authorized Service Provider 

- Providing out of warranty repairs and upgrades for all computer manufacturers.

- Asset management 

- Purchasing stock repair parts and tools as needed. 

- Facilitating the distribution of long term academic and short term service loaner computers for the Roy H. Park School of Communications and the School of Business.

- Building and deploying custom images for various iPad initiatives.